It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s.
As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I also was aware of Rachel for the more than seven years I lived and worked in Houston, by having four phones on my desk, and getting calls from Rachel on every one of them (despite only one number being published) as well as my home and cell phones.
Those events led me to start investigating Rachel, between talking to live agents (of course giving them bad information when I couldn’t avoid skirting around their questions) to many hours of Internet research. What resulted from that research is what has already been put on this site.
When the four-part series ran in May/June, I named nine companies that were clearly involved with Rachel. At the time, only one, Castle Rock Capital Management, was charged with violations of the Telemarketing Sales Rule.
Permanent link to this article: http://onthespotblog.com/could-rachel-at-cardholder-services-game-be-over/
As the year ends, my long overdue, and planned re-do of this site is now complete. What started out as a 4 month project, stretched into 11 months. Although there were changes made behind-the-scenes earlier in the year, I left the overall appearance the same. With tonight’s year-end activation of our new look, the transformation is complete.
I hope over the coming year to start taking more time to write posts here, a promise I make every year, and seem to fail at (I actually did good this year all the way through August, but the stresses of work at my day job once again precluded me from doing more the remaining months).
So eat, drink, and be merry – but please don’t drink and drive – we want you visiting here again in 2013!
Permanent link to this article: http://onthespotblog.com/happy-2013/
Every year I take time away from my work to travel and see family in my hometown of Ottawa, Kansas for Christmas. This year is no exception.
A sign wishing arriving visitors a “Merry Christmas” hangs over Main Street in Ottawa, Kansas
It is here where the downtown business district is all aglow with Christmas Lights, the mayor lights the Christmas Tree and we start every December with a Christmas Parade.
Permanent link to this article: http://onthespotblog.com/where-celebrating-the-reason-for-the-season-is-accepted/
I want to begin this post by extending condolences to all the families affected by the incidents I am writing about.
In the wake of the incidents in Newtown, Connecticut and the mall in Clackamas, Oregon last week, there are many pundits calling for stronger gun laws. The fact is, the laws already in place were what failed us. More laws would not have stopped either of these incidents from happening, and in fact could have made matters worse.
America has a bigger problem. A problem that has developed for the last century, and is now reaching a predictable conclusion. It is a problem not with weapons, but with society.
Permanent link to this article: http://onthespotblog.com/do-unto-others/
Author’s Note: If you’re finding this site after reading about ”Rachel at Cardholder Services” on NBCNews.com, welcome! To see all the stories about “Rachel”, please click here…
When I started writing what became the “Rachel” series back in May, I thought I could take some newly discovered data and create a posting or two. Little did I know as I got into it, that I was going to open up so much information that it took four articles to fully explore the truth behind the scam.
After the articles started appearing, I noticed a slight uptick in visitors to the site. While I don’t post as much as I like to, the four posts, being pre-written, could go up on a set schedule. I didn’t think much of it, but the site experienced a 10-fold increase in daily visitors. The pattern was common – everybody wanted information on Rachel and how to stop her.
Permanent link to this article: http://onthespotblog.com/on-the-spot-blog-stirs-up-rachel-at-cardholder-services/
With all the news this week that the Ralph Lauren produced Olympic outfits being made in China, including Harry Reid’s comment that they should all be destroyed and remade in America, I thought this parody by the “Capitol Steps” was appropriate:
Permanent link to this article: http://onthespotblog.com/american-made/
Word is just now getting out that Academy Award winning actor Ernest Borgnine passed away. The very versatile actor was 95, and had remained working up until his passing, just recently completing “The Man Who Shook the Hand of Vicente Fernandez”.
Ernest Borgnine as Dominic Santini from “Airwolf”
In his more than 60 years as an actor, he seemed to connect with every generation, portraying various roles that would stick with him through his entire career. While others would remember him in “McHale’s Navy”, or the younger set might have recognized his voice in a few episodes of “Spongebob Squarepants”, for me, it was the TV series “Airwolf”.
Permanent link to this article: http://onthespotblog.com/ernest-borgnine-1917-2012/
Permanent link to this article: http://onthespotblog.com/let-freedom-ring/
Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here.
So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it going to take to put her out of our misery once and for all?
What is the Government doing with the ‘Do Not Call’ list reports?
Over the last several years, there are a number of things that has had a backlash against “Rachel”, although it doesn’t seem to slow her down too much.
Permanent link to this article: http://onthespotblog.com/the-end-of-rachel-at-cardholder-services-road/
Editor’s note: This is the third of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here and part two here.
So now there’s a better understanding of who the players are, and what it takes to make Rachel work, we can start to fight back against her annoying calls.
What can we do?
Before I dive in too deep into this subject. The concepts I am about to discuss are perfectly legal, and can ultimately put some rain on “Rachel’s” parade. At no time will I tell you to do something that could ultimately land you on the receiving end of legal action.
Permanent link to this article: http://onthespotblog.com/fighting-back-against-rachel-at-cardholder-services/