It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s.
As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I also was aware of Rachel for the more than seven years I lived and worked in Houston, by having four phones on my desk, and getting calls from Rachel on every one of them (despite only one number being published) as well as my home and cell phones.
Those events led me to start investigating Rachel, between talking to live agents (of course giving them bad information when I couldn’t avoid skirting around their questions) to many hours of Internet research. What resulted from that research is what has already been put on this site.
When the four-part series ran in May/June, I named nine companies that were clearly involved with Rachel. At the time, only one, Castle Rock Capital Management, was charged with violations of the Telemarketing Sales Rule.