Tag: Castle Rock Capital Management

Could Rachel at Cardholder Services game be over?

Open Casket with Hand holding Phone

It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s. As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I …

Continue reading

Permanent link to this article: https://onthespotblog.com/could-rachel-at-cardholder-services-game-be-over/

On The Spot Blog stirs up Rachel at Cardholder Services

Overflowing Mailbox

Author’s Note: If you’re finding this site after reading about “Rachel at Cardholder Services” on NBCNews.com, welcome! To see all the stories about “Rachel”, please click here… When I started writing what became the “Rachel” series back in May, I thought I could take some newly discovered data and create a posting or two. Little did I know as I got …

Continue reading

Permanent link to this article: https://onthespotblog.com/on-the-spot-blog-stirs-up-rachel-at-cardholder-services/

The end of Rachel at Cardholder Services’ road?

Medusa

Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here. So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it …

Continue reading

Permanent link to this article: https://onthespotblog.com/the-end-of-rachel-at-cardholder-services-road/

The hunt for Rachel at Cardholder Services

Ernestine the operator (Lily Tomlin)

Editor’s note: This is the first of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. Back in January, I spotlighted the nightmare that is “Rachel”, and a court case to stop her. Little did I know, that I was only scratching the surface, and the facts in this case go much deeper. Since I wrote about it …

Continue reading

Permanent link to this article: https://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/

Hi this is Rachel from Cardholder Services…

Phone Receiver

We’ve probably all got that call at some point over the last few years, telling us this is our final notice to lower our interest rates on our credit cards.  You promptly hit 2 to asking to be removed from the system, yet the calls keep coming. I got one such call this morning around 10am …

Continue reading

Permanent link to this article: https://onthespotblog.com/hi-this-is-rachel-from-cardholder-services/

Bad Behavior has blocked 304 access attempts in the last 7 days.