Tag Archive: DOJ

Jan 07

Could Rachel at Cardholder Services game be over?

Open Casket with Hand holding Phone

It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s. As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I …

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Jun 05

The end of Rachel at Cardholder Services’ road?

Medusa

Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here. So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it …

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Permanent link to this article: http://onthespotblog.com/the-end-of-rachel-at-cardholder-services-road/

Jun 01

Fighting back against Rachel at Cardholder Services

No Phone

Editor’s note: This is the third of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here and part two here. So now there’s a better understanding of who the players are, and what it takes to make Rachel work, we can start to fight back against her annoying calls. What can we do? Before …

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Permanent link to this article: http://onthespotblog.com/fighting-back-against-rachel-at-cardholder-services/

May 24

The hunt for Rachel at Cardholder Services

Rachel calling...

Editor’s note: This is the first of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. Back in January, I spotlighted the nightmare that is “Rachel”, and a court case to stop her. Little did I know, that I was only scratching the surface, and the facts in this case go much deeper. Since I wrote about it …

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Permanent link to this article: http://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/

Apr 21

The case for Voter ID

Texas Driver's License, Voter Registration Card and a "Vote" Button

Author’s note – I apologize for not posting in an extended period of time.  I’ve had a lot of things on my mind as of late, most of which I can’t discuss here.  I hope to get back to regular postings soon. In 2011, the Texas Legislature drafted, like many other states, a law that requires presenting …

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Permanent link to this article: http://onthespotblog.com/the-case-for-voter-id/

Jan 07

Hi this is Rachel from Cardholder Services…

Phone Receiver

We’ve probably all got that call at some point over the last few years, telling us this is our final notice to lower our interest rates on our credit cards.  You promptly hit 2 to asking to be removed from the system, yet the calls keep coming. I got one such call this morning around 10am …

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Permanent link to this article: http://onthespotblog.com/hi-this-is-rachel-from-cardholder-services/

May 27

TSA smackdown of the Texas State Senate

Transportation Security Officers

As the state legislative session began winding down last week, I started following certain bills of interest, including HB 1937, which, as I discussed before, would prohibit the TSA from touching “private parts” during screening. Much to my surprise, the bill, which passed  unanimously out of the House, was withdrawn before being brought to the vote Tuesday.  With …

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Permanent link to this article: http://onthespotblog.com/tsa-smackdown-of-the-texas-state-senate/

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