2012 archive

Happy 2013!

As the year ends, my long overdue, and planned re-do of this site is now complete. What started out as a 4 month project, stretched into 11 months. Although there were changes made behind-the-scenes earlier in the year, I left the overall appearance the same. With tonight’s year-end activation of our new look, the transformation is complete. …

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Where celebrating the reason for the season is accepted

Every year I take time away from my work to travel and see family in my hometown of Ottawa, Kansas for Christmas. This year is no exception.   It is here where the downtown business district is all aglow with Christmas Lights, the mayor lights the Christmas Tree and we start every December with a …

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Do unto others…

I want to begin this post by extending condolences to all the families affected by the incidents I am writing about. In the wake of the incidents in Newtown, Connecticut and the mall in Clackamas, Oregon last week, there are many pundits calling for stronger gun laws. The fact is, the laws already in place were …

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On The Spot Blog stirs up Rachel at Cardholder Services

Overflowing Mailbox

Author’s Note: If you’re finding this site after reading about “Rachel at Cardholder Services” on NBCNews.com, welcome! To see all the stories about “Rachel”, please click here… When I started writing what became the “Rachel” series back in May, I thought I could take some newly discovered data and create a posting or two. Little did I know as I got …

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American Made?

With all the news this week that the Ralph Lauren produced Olympic outfits being made in China, including Harry Reid’s comment that they should all be destroyed and remade in America, I thought this parody by the “Capitol Steps” was appropriate:

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Ernest Borgnine (1917-2012)

Ernest Borgnine

Word is just now getting out that Academy Award winning actor Ernest Borgnine passed away. The very versatile actor was 95, and had remained working up until his passing, just recently completing “The Man Who Shook the Hand of Vicente Fernandez”. In his more than 60 years as an actor, he seemed to connect with every generation, …

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Let freedom ring!

It was on this day 236 years ago, that 56 brave men gathered in the Pennsylvania State House (now called Independence Hall) in Philadelphia to sign a declaration that the 13 colonies were no longer under British rule. It took 7 years and many thousands lives lost to be victorious over the monarchy. “The Star …

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The end of Rachel at Cardholder Services’ road?

Medusa

Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here. So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it …

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Fighting back against Rachel at Cardholder Services

Gavel

Editor’s note: This is the third of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here and part two here. So now there’s a better understanding of who the players are, and what it takes to make Rachel work, we can start to fight back against her annoying calls. What can we do? Before …

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What makes Rachel from Cardholder Services tick?

Headset

Editor’s note: This is the second of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls.  To read part one, click here. Previously, I wrote about the parties that seem as being behind those annoying calls from “Rachel” at Cardholder Services. This time, I want to consider the technology behind “Rachel”, and the way that the program …

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