Discussion of topics of Computers, Telephony the Internet and more.
Aug 11
Can a company like AT&T really fail in this many ways for one customer on one product? When I first moved to Frisco in 2011, I decided to get Internet and Cable TV services, along with home phone service from (then) Time Warner Cable. It served me well until the Charter/Spectrum acquisition, when my rates jumped …
Permanent link to this article: https://onthespotblog.com/can-att-really-be-this-broken/
Aug 20
Anyone whom has read this blog for some time knows that I have no love for the Robocalls from “Rachel at Cardholder Services” and similar ilk. Since I wrote the series on “Rachel” four years ago, some of the sources of calls faced charges by state Attorney Generals, and the resulting judgement against each was in the …
Permanent link to this article: https://onthespotblog.com/taking-the-fight-back-to-rachel-at-cardholder-services/
Jan 07
It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s. As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I …
Permanent link to this article: https://onthespotblog.com/could-rachel-at-cardholder-services-game-be-over/
Aug 02
Author’s Note: If you’re finding this site after reading about “Rachel at Cardholder Services” on NBCNews.com, welcome! To see all the stories about “Rachel”, please click here… When I started writing what became the “Rachel” series back in May, I thought I could take some newly discovered data and create a posting or two. Little did I know as I got …
Permanent link to this article: https://onthespotblog.com/on-the-spot-blog-stirs-up-rachel-at-cardholder-services/
Jun 05
Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here. So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it …
Permanent link to this article: https://onthespotblog.com/the-end-of-rachel-at-cardholder-services-road/
Jun 01
Editor’s note: This is the third of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here and part two here. So now there’s a better understanding of who the players are, and what it takes to make Rachel work, we can start to fight back against her annoying calls. What can we do? Before …
Permanent link to this article: https://onthespotblog.com/fighting-back-against-rachel-at-cardholder-services/
May 28
Editor’s note: This is the second of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here. Previously, I wrote about the parties that seem as being behind those annoying calls from “Rachel” at Cardholder Services. This time, I want to consider the technology behind “Rachel”, and the way that the program …
Permanent link to this article: https://onthespotblog.com/what-makes-rachel-from-cardholder-services-tick/
May 24
Editor’s note: This is the first of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. Back in January, I spotlighted the nightmare that is “Rachel”, and a court case to stop her. Little did I know, that I was only scratching the surface, and the facts in this case go much deeper. Since I wrote about it …
Permanent link to this article: https://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/
May 03
I’ve spent the last several months working on an improved look for this site. The old version was very dated and rather basic. While it served a purpose the last couple of years, I knew it was time for a change. Gone will be the “off-white” background the site has supported for most of its …
Permanent link to this article: https://onthespotblog.com/changes-on-the-horizon/
Mar 24
When does a phone company have the right to delete a voice mail? That is the question being asked by a grieving family member in Washington state. According to the news reports, a family is suing T-Mobile for just such a thing. Faron Butler lost his 14-year-old daughter, Rhema, to cancer in June 2011. About a week before …
Permanent link to this article: https://onthespotblog.com/phone-company-sued-over-deleted-voice-mail/
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