Discussions of topics of statewide interest
Aug 11
Can a company like AT&T really fail in this many ways for one customer on one product? When I first moved to Frisco in 2011, I decided to get Internet and Cable TV services, along with home phone service from (then) Time Warner Cable. It served me well until the Charter/Spectrum acquisition, when my rates jumped …
Permanent link to this article: https://onthespotblog.com/can-att-really-be-this-broken/
Jul 08
It is troubling to have followed the reports last night of the “ambush” style attack on the Dallas, Texas Police Department and the Dallas Area Rapid Transit (“DART”) Police Department. First and foremost, my thoughts and prayers go out to the officers of both agencies and their families. This senseless actions of these few at …
Permanent link to this article: https://onthespotblog.com/police-lives-do-matter/
Jan 07
It was one year ago today that I first blogged about “Rachel at Cardholder Services.” Little did I know that single post would morph into seven posts including today’s. As a professional in the telecommunications world, I had become acutely aware of Rachel based on the number of complaints I was getting from my clients. I …
Permanent link to this article: https://onthespotblog.com/could-rachel-at-cardholder-services-game-be-over/
Jun 05
Editor’s note: This is the last of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. You can find part one here, part two here, and part three here. So, by now we have a good understanding about what I suspect makes “Rachel” work, the players behind her, and how to fight back, but the question remains, what is it …
Permanent link to this article: https://onthespotblog.com/the-end-of-rachel-at-cardholder-services-road/
Jun 01
Editor’s note: This is the third of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here and part two here. So now there’s a better understanding of who the players are, and what it takes to make Rachel work, we can start to fight back against her annoying calls. What can we do? Before …
Permanent link to this article: https://onthespotblog.com/fighting-back-against-rachel-at-cardholder-services/
May 28
Editor’s note: This is the second of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. To read part one, click here. Previously, I wrote about the parties that seem as being behind those annoying calls from “Rachel” at Cardholder Services. This time, I want to consider the technology behind “Rachel”, and the way that the program …
Permanent link to this article: https://onthespotblog.com/what-makes-rachel-from-cardholder-services-tick/
May 24
Editor’s note: This is the first of four parts about the annoying “Rachel” from Cardholder Services telemarketing calls. Back in January, I spotlighted the nightmare that is “Rachel”, and a court case to stop her. Little did I know, that I was only scratching the surface, and the facts in this case go much deeper. Since I wrote about it …
Permanent link to this article: https://onthespotblog.com/the-hunt-for-rachel-at-cardholder-services/
Apr 21
Author’s note – I apologize for not posting in an extended period of time. I’ve had a lot of things on my mind as of late, most of which I can’t discuss here. I hope to get back to regular postings soon. In 2011, the Texas Legislature drafted, like many other states, a law that requires presenting …
Permanent link to this article: https://onthespotblog.com/the-case-for-voter-id/
Feb 08
I received word this afternoon that Houston’s City Council passed a settlement agreement with American Traffic Solutions to end the red light camera program. The city has been mired in a court battle for more than a year about a charter amendment passed in November 2010 mandating the city end the program. The battle was over …
Permanent link to this article: https://onthespotblog.com/houstons-red-light-cameras-run-out-of-film-meanwhile/
Jan 07
We’ve probably all got that call at some point over the last few years, telling us this is our final notice to lower our interest rates on our credit cards. You promptly hit 2 to asking to be removed from the system, yet the calls keep coming. I got one such call this morning around 10am …
Permanent link to this article: https://onthespotblog.com/hi-this-is-rachel-from-cardholder-services/
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